• Centrality: Quality is the heart of the job
• Commitment: Actions speak louder than words
• Consistency: Always hold steadfastly to the same principles
• Continuity: Stay the course; avoid stop-go
• Coherence: Clarity and harmony among ideas and actions
• Comprehensiveness: Cover all aspects in relevant detail
• Competence: Everyone must be trained and perform properly
• Conformance: Adhere to, and improve, care policies and processes
• Computation: Measure, provide feedback, monitor improvement
• Comparison: Judge your performance against what colleagues and competitors are achieving
• Credibility: Success must appear likely
• Communication: Tell everyone why quality matters and how to improve it
• Coordination: The left hand must know what the right hand is doing
• Collaboration: One for all and all for one
• Cooperation: The hospital is part of the larger health system
• Celebration: Success is not always its own reward
• Change: People like to change, when not being forced to change
• Cost: Quality management is a cost of doing business

To Purchase Quality Management in Health Care.